Refund policy

Refund policy

 

Thank you for shopping at our store. The following terms are applicable for any products that You purchased from Us.

Cancellation Policy:

Orders are confirmed for printing 12 hours after they’re placed to ensure the fastest fulfillment. Therefore, your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

Return/Refund Policy:

All items are made to order – this means that when you place your order, we print that item(s) just for you. Because of these items’ nature, we will not accept return and exchange requests for any reason as our products are customized and printed on demand.

If you are unhappy with your order due to a defect, damage, wrong item, or printing quality issue, please contact our customer service immediately. Our policy lasts 72 hours since your delivery date. If the 72-hour period has gone, we can’t offer you a replacement.

To file a claim, please send us an email to support@tatize.com and include the following information (this is a must):

  • Order number
  • Video/photo of the defective product
  • Label Images

If the problem is significant, we will send you a replacement within a reasonable time. In this event, the original product can be kept at the customer’s disposal.

Incorrect Address:

We will not issue any refund in case the order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.

In case your shipping address is incomplete and the parcel is kept at the post office, please contact your local post office to complete the address and require them to deliver your parcel.

Within 12 hours after placing an order, you should contact us as soon as possible to correct/complete your shipping address. Noticeably, after 12 hours, all information of the order cannot be changed, so you should check the tracking number to deal with your local post office.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

Sincerely thank you for your understanding.