Orders are confirmed for printing 6 hours after they’re placed to ensure the fastest fulfillment. Therefore, your order is only eligible to be canceled and modified within 6 hours of placing the order. After that time, the order will be automatically locked for processing and can no longer be canceled or modified.
Please be informed that a management and transaction fee (5% of your total order value) will be applied for the cancellation.
All items are made to order - this means that when you place your order, we print that item(s) just for you. Because of these items’ nature, we could not accept return and exchange requests for any reason as our products are customized and printed on demand.
If you are unhappy with your order due to a defect, damage or wrong item please contact our customer service immediately. Our policy lasts 72 hours since your delivery date. If the 72-hour period has gone, we can’t offer you a replacement.
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
- Order number
- Video/photo of the defective product
- Label Images
If the problem is significant, we will send you a replacement within a reasonable time. In this event, the original product can be kept at the customer’s disposal.
We will not issue any refund in case the order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
In case your shipping address is incomplete and the parcel is kept at the post office, please contact your local post office to complete the address and require them to deliver your parcel.
Within 12 hours after placing an order, you should contact us as soon as possible to correct/complete your shipping address. Noticeably, after 12 hours, all information of the order cannot be changed, so you should check the tracking number to deal with your local post office.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
Package Theft Policy:
At Tatize, we strive to provide excellent customer service and ensure that your orders are delivered safely and securely. However, we understand that package theft can occur despite our best efforts, and we want to clarify our policy on this matter.
Once an order has been shipped and the carrier has taken possession of the package, the responsibility for the package's delivery shifts to the carrier. As such, Tatize cannot be held liable for any packages that are stolen after delivery.
In the unfortunate event that your package is stolen, please contact the carrier immediately to report the theft and file a claim. We recommend that you also file a police report as package theft is a crime. We will do our best to assist you in the claims process and provide any information that may be needed.
Additionally, we encourage customers to take precautions to prevent package theft, such as selecting a delivery option that requires a signature upon delivery, providing delivery instructions to the carrier, or having packages delivered to a secure location. Customers may also consider purchasing package insurance to protect against loss or theft.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please don't hesitate to contact us.
Sincerely thank you for your understanding.